The house itself was nice enough. The upstairs bedrooms were really hot, though, and almost uncomfortable for the people sleeping in them. There also wasn’t enough comfortable seating for everyone to sit in the living room.
The big problem we had was with the property manager/owner. He owes us for one night and refuses to give us a refund. Here is the timeline of events:
- 30 Mar 2021: I reserved 5 nights from 1-6 June 2022 and the entire amount was paid in full by August 12, 2021.
- 9 Oct 2021: I requested that the reservation be reduced to 4 nights (1-5 June 2022), which was approved by the property manager/owner. Since I had paid in full, I obviously should be refunded the day we cut off our trip. It was almost 6 months prior to our stay and well within the timeframe for changes without any charges.
As a guest, I didn’t know how the VRBO system worked and thought we would be refunded the extra day after our stay. Apparently I was wrong.
Per VRBO, the property manager/owner didn’t do his job correctly and did NOT process the refund when he made the date change nor did he process a refund within the required time frame. As a matter of fact, he didn’t process a refund AT ALL! Since he neglected to do any of this, the VRBO system automatically adjusted the nightly rate to match the original reservation amount — WHICH I HAD ALREADY PAID IN FULL! I have screenshots of the before (5 nights) and after (4 nights) pricing as evidence of our claim (I wish I could attach them here but can’t).
I have contacted the owner MULTIPLE times as has VRBO Customer Service and he absolutely refuses to refund us what he owes us. So if you decide to stay in this house… BEWARE! The owner has NOT conducted himself in an honest manner AT ALL. If he had, he’d refund us without hesitation as it’s clear as day he should do so.
I would never, EVER do business with this man again. So RENTER BEWARE!!