エカヒ8F、オーシャンビュースタジオ、ビーチとメインプールに非常に近い！ 第2フロリダ州

We take comments like yours very seriously. Cleanliness is extremely important to us, and we believe that it is reflected as one of the things that prior guests that have have appreciated and rated highly. After receiving your feedback, we reached out to our cleaners as well as the subsequent guest to ensure the unit was clean. With respect to the carpets, they are scheduled for replacement next month. We note that this will be the third time that we have replaced the carpets since 2019 (being on the top floor requires us to have carpet per the AOAO rules). In respect of the kitchen, the fridge and built in microwave were purchased in 2025, while the dishwasher and stove were purchased in 2017. As for the other kitchen supplies we will review their condition and ensure that updates are made as needed. Ongoing improvements are part of our long-term plan, and detailed guest feedback helps us prioritize those upgrades. That said, we understand that every guest has different preferences and expectations when it comes to décor, finishes, and level of modernization. While many of our returning guests appreciate the unit’s comfort and location, we understand that our unit was not the right fit for your tastes—and we certainly respect that. We appreciate your honest feedback and your comments will help us continue improving the experience for future guests.

David was a great guest and easy to work with. His communication was great and he was very respectful and clean. My thumbs clicked too quickly and I gave him 4 stars instead of 5 stars- eek! Tried to fix but VRBO wouldn’t let me. We would rent to him again for sure without hesitation.

Thank you for your feedback as it helps us to continually improve on the experience for our guests. We’re sorry to hear you and your guest suffered from allergies. At Wailea Ekahi village, all upper floor units must be carpeted under the AOAO bylaws. We encourage all guests to let us know of any issues during their stay. We replaced the carpet in the unit last year and while it is difficult to pinpoint the source of sensitivities, we have requested a deep carpet cleaning based on your feedback. Thanks again for staying with us!

Aloha Mike, Thank you for your feedback. I am sorry to hear about the cleanliness of the bathroom and have addressed this issue with our cleaners so hopefully that will not happen again. In terms of the carpet in the unit, the HOA requires that all upper level units at Ekahi village have carpet due to soundproofing concerns. We would love to replace the carpet with tile which we agree would be easier to clean and cooler to the touch. With respect to the BBQs, we are sad to advise that the HOA has also required the removal of all BBQs at Ekahi village since mid-October 2021 to comply with the Maui fire code. Going forward, there will communal BBQ areas set up throughout the complex. We are glad you still enjoyed your stay overall and look forward your return on a future trip!