We arrived a couple hours past check in time, but our room wasn't ready yet. However, the front desk associates made sure they put us into a unit as soon as possible. The only other misunderstanding when booking through vrbo is vrbo has check out time listed as 11am, but the Resort standard check out time is 10am. However once again the employees were very helpful and changed our checkout time.The unit itself was very nice, spacious, and clean, and well located super close to sea world.