This was my first time using VRBO. I learned a few things--first, it is more expensive to use VRBO, second, I did not realize there would be a third party involved (called VTrips), and third, there was no way to communicate with VRBO other than an online generated response tool. Communication was needed as we realized the elevator was out in our building (due to a FB page), so we had to climb five flights of stairs each time that we came and went. We feel that we should have been notified of this issue while there was still time to change or cancel our rental. As far as the condo, itself, the location was perfect, and the view was exceptional--the water, the bridge, the pool, and the beach. The condo was very quiet, fairly clean, and very nice, minus the beds (all uncomfortable). In short, I will use a local rental agency in the future or rent directly from the owners so that communication and the entire process will be easier and cheaper.