居心地が良いが広々としたキャッスル。 ミッチェルゴルフコース

We would never leave dirty sheets on our beds. If this indeed happened, we truly apologize and will take appropriate measures with our cleaning people. As for the charcoal grill, it had not been used for some time and we do not clean grills. It is up to the person grilling to clean it to their standards.

Go glad you and your family enjoyed your stay. Please come again!

Thank you, Ginger. We really appreciate guests such as you and hope that you will visit us again! Judy & Roger

We're so happy you enjoyed your stay at October Hill. Sounds like you stayed very busy! Looking forward to having you back again. Roger & Judy

Thank you so much, Sylvia, for taking your time to write the kind review. We are so happy you enjoyed your stay at October Hill and for leaving the chalet in such pristine condition! Looking forward to having your family back in the future when you're not being chased by a hurricane!!! Thanks again, Roger & Judy

We were quite surprised to see your review of our property at Mt. Mitchell. It is unusual to have someone write a review when they haven't even stayed at the property. During our many years of renting the chalet and the hundreds of people who have stayed there, we have never received any complaints or even mention of an “allergic reaction” . The chalet can smell a little musty after being closed up for a while, but this dissipates after opening the house up and circulating the air . We have installed an air purifier which will take care of any mustiness. We are sorry that you had a family emergency which necessitated your returning home and wish you had discussed this with us. As it was, you did not let us know that you had not stayed at the property until 3 days after you returned home. In this email, you did not mention your “scratchy throats”. In another email you wanted to know when your deposit would be returned, to which we promptly responded that VRBO waits 2 weeks from departure date to credit your credit card with the deposit. You also asked for a refund of the cleaning fee, which we immediately sent. Still no mention of your complaint. You did not mention to us that you would not have stayed even if there had not been an emergency. We received a phone call from your husband wanting to know where the cleaning fee refund and the damage depositwas. We told him that we mailed the refund the day after finding out that you had not stayed and again explained VRBO's damage deposit policy. The first we heard of your complaint was when we read your review. Needless to say, we were quite taken aback, especially since we had corresponded numerous times and nothing was ever said. We suggest that, in the future, you take advantage of VRBO's Cancellation Protection when you decide to rent a vacation property.

Thank you so much for taking the time to write your review of October Hill. We feel that your review is very accurate and will be helpful to future guests. We are definitely a "destination" location and not perfect for those looking for numerous restaurants and shopping, although the area does offer many outdoor activities, especially in the warmer months. We're so happy our chalet was a good match for you and your family. Please come back anytime as you are the kind of guests we love having and strive to attract Thanks again for choosing October Hill and for your kind review. Roger & Judy

Thank you, Carla, for your gracious review! We're so glad you enjoyed your stay and hope you will visit us again.