Regency 1 Bedroom Apartment, Cheltenham by mySTAYINN

Thank you for taking the time to write such a detailed review of your stay at our property. We are delighted to hear that you enjoyed the great location, found the flat clean and comfortable, and were pleased with our communication and responsiveness. We are also glad that the washer/dryer was a useful addition to your stay. We appreciate your honest feedback regarding the lack of air conditioning and the four flights of stairs. We understand that the stairs can be challenging, particularly when travelling with luggage, and we encourage guests to review the property details and photos before booking to ensure the accommodation is suitable for their needs. Regarding the check-in process, we apologize for any difficulty you experienced in obtaining the access information while travelling. We provide the check-in instructions through our digital guidebook, and our team is also available to assist guests if they experience any difficulty accessing the information. We are pleased that our team was ultimately able to assist you via WhatsApp. We are thrilled that you had a fantastic time overall and that we met your expectations. It was a pleasure to host you, and we truly appreciate your kind words and constructive feedback. We would love to welcome you back in the future and will do our very best to make your next visit even more enjoyable. Please do not hesitate to reach out to us if there is anything we can do to make your future stay more comfortable and memorable. Thank you again for choosing to stay with us, and we hope to see you soon! Best regards, mySTAYINN Team