We chose this property for our 26th anniversary after saving for two years, so we were hoping for a relaxing and memorable getaway. Unfortunately, it fell well short of our expectations.On our first evening, we returned to the property and were locked out because the gate code we had been given did not work. When I called the owner for help, instead of assisting us, she immediately scolded me, telling me I needed to learn how to read and check the VRBO emails. The problem is that cell service and internet in this area are extremely spotty, making it difficult to receive emails reliably. To make matters worse, she was upset that I called at 9:05 p.m. and told me not to contact her that late again, even though we were locked outside.The cabin itself also had maintenance issues. The plumbing needs attention—the toilets scream loudly when flushed, and the showers sputter and surge, making them unpleasant to use. I even recorded videos showing these problems.The location is beautiful, but customer service is just as important as the property itself. Being treated disrespectfully when you simply need help, especially during a special anniversary trip, was disappointing. If owners don’t want to be contacted when legitimate issues arise, they probably shouldn’t be renting their property to guests. Sadly, we cannot recommend staying here.