Very nice facility in Ka'anapali strip of resorts. Unit was great. Clean and up to date. 2BR / 2BA was good size for family stay and lanai overlooking pool and ocean was excellent. We had a unit on high floor which was a plus (quick tip - all unit numbers begin with "3", the floor of unit is next number(s), e.g. 3910 on 9th floor)
Amenities and services are great for a timeshare type of facility (gym, concierge, towels, sundries store, poolside servers, free valet parking, etc.) but this is not a hotel. Not necessarily a bad thing but you will not have multiple restaurants, spa, luau, etc. on site like the hotel resorts in the area. The good news is you have ready access to all those things next door at Hyatt Regency without the crowd and noise (and more expensive drinks) of staying at the hotel, plus a lot more living space for your $.
Adriana was easy to work with appropriate and efficient communication. Thank you, Adriana