4/10 (不満)
Nicole T.、Blackhawk, Ca
2023 年 7 月 5 日
良かった点 : チェックイン、コミュニケーション、ロケーション
気になった点 : 清潔度、掲載情報の正確さ
Disappointing, Not as Advertised
VRBO photos are outdated. Owners live in the home full time with children & dogs. Home has a unit above the garage the owners moved to during our stay. We were not aware until check in. We had very little privacy during our stay. The tenant on site also has a door with direct access to the main house in the upstairs hallway.
The home was very much lived in with no areas for us to unpack suitcases, hang clothes or put away toiletries. We lived out of our suitcases on the floor for the week.
The Kitchen was disappointing. We scheduled grocery deliveries for our week stay. There wasn’t pantry, refrigerator/freezer space for our groceries. The kitchen did not have a coffee pot, we resorted to boiling water and buying instant coffee. We were aware that there wasn’t a microwave, so we planned on using the Wolf oven and range. Oven is as if it had never been cleaned. Cabinets and drawers were dirty and unorganized inside, with dog hair & debris in the utensils. No provided cleaning supplies, not even a sponge for the sink or garbage bags for the kitchen garbage cans. I spent more time at the store buying things needed for the property than enjoying our vacation. The laundry room didn’t have cleaning supplies, and the washer was full of black mildew.
Several times we considered packing up and heading to a nearby hotel. We decided to just stick it out and try to make the best of it. I have never left a negative review on a property or product, but this situation was unsettling.
Nicole T.
2023 年 6 月に 7 泊滞在
