Although the weekend was one of the happiest weekends in our lives as our daughter was married, our rental home was NOT IDEAL. We felt as though we were staying in someones lived in home that just left for the weekend, there were family photos and belongings everywhere. In addition to staying in a very lived in home, we feel certain proper protocols were NOT FOLLOWED prior to our checkin, the condition of the home was unsafe, dirty even on the carpets and we were lucky to leave with minor injuries due to a broken shower door.
There are notes in our files, but witnessing my son in law, a grown man in tears shaking, bleeding w/pieces of glass in his back, we are all just thankful he is okay and our granddaughter is okay, as the shower door in the bathroom connected to the bedroom they stayed in shattered on him while he was in the shower Sunday morning.
I appreciate we had a home to stay in and that owners kept the reservation even with the fires in Tahoe but the more I consider this all I wouldn't want another family to go through what we went through or worse, as we left we noticed upstairs one of the railings looks like it's barely holding on, what if we went out there with our granddaughter?
The beds are ALL AWFUL and uncomfortable, it was NOT THE LUXURY rental we had hoped for. PM staff who took my call Sunday morning, understanding, offered us a discount for our next stay, but we don't think we'll book and can not recommend. Although, our daughter's rental home was amazing and so was her in-laws, but without proper staff to make sure walk throughs are being done and properties are being maintained we probably won't be staying there again..