2/10 (非常に不満)
Carly I.
2020 年 8 月 3 日
良かった点 : ロケーション
気になった点 : 清潔度、チェックイン、コミュニケーション、掲載情報の正確さ
House needs major TLC, but rental company is the WORST
The pictures did not match what we found when we opened the door. The kicked in stove reeking of chemicals, the water pouring out of the laundry machine, the rusty nails sticking out of the porch whose timbers broke off in our hands, the broken and rusty bicycle discarded under the porch, the fan that threatened to fly off its hinges, the dishwasher that needed multiple cycles to clean, but none of that compared to how awful the customer service was at Surf and Sound. I would NEVER rent from them or allow any friends or family to rent a property they managed. Check their other reviews. I am not alone. They were dismissive, unkind, inconsistent and unprofessional. We had to go to their location because they never returned our calls after maintenance came out. We had to cook our meals in a toaster oven. All they had to do was show a little empathy and kindness and it would have been so much better. STAY AWAY from any rental property through Surf and Sound.
