We actually did not stay at this property. (Stayed at "Robin's Nest" ID 1292832vb.) A couple of months BEFORE our arrival we were told the property we reserved was no longer available. I was stunned and anxious to say the least, since it had been reserved for several months before that.
However, we were given 4 optional properties to choose from. Three of those I had looked at previously and they just wouldn't work. The 4th was further away, larger, and more expensive so I hadn't considered it originally. (There were 3 of us and it sleeps 8, and was about 15 min. drive south of HR)
When I decided this had to do, the reservation was changed immediately and there was no additional charge. It was handled quick and easy- no fuss, no hassle. We had a beautiful log home at the same price of our original condo reservation. Much larger, more privacy, and still convenient for the exploring we ended up doing. The home was beautifully kept, clean, and well equiped. All-in-all we had a great time.