While I admit that the condo was stunning and my husband and I had been counting down the days to stay here, we did not actually stay at the property. When we arrived we were greeted by the host's husband who gave us a tour of the backyard, which had beautiful gardens, an impressive fountain, and nice pool. When we got inside the condo and looked around, my husband did his ritual of checking for bed bugs (that he does at every location we stay at). We found several small bugs under the headboard of the bed and were pretty sure they were bed bugs. A bit freaked out we decided to go grab dinner and talk about our plan, without unpacking our car. While driving around the city looking for food we called VRBO to ask about their bedbug policy. After some holding and transferring with VRBO, a customer service rep called the hosts and connected our lines without warning me and without answering what their actual policy is about bed bugs. The host and her husband handled the situation extremely unprofessionally, cursed at us for not talking to them first, accused us of planting the bugs, and voiced concern about their 5 star review. They eventually reported they would refund us before hanging up. Later that night the host's husband called us again to yell and curse at us and insist the bugs are termites. At this point, even if they could prove the bugs were termites, neither me nor my husband felt safe coming back to the property due to the owners' hostility, though it was still booked under my name. I tried for well over an hour to get ahold of VRBO again without an answer before getting a hotel and going to bed. The next day, we messaged the host about the process of the refund and she responded that she decided not to give it to us, by directly stating "I am keeping it all!!" The host and her husband both handled the situation extremely unprofessionally and, despite the insects that may or may not be bed bugs, I would not recommend booking with them as their attitude towards us dramatically and quickly changed when we perceived an issue with their property.