5ベッドルーム、温水浴槽、ゴージャスな家、タマラックとトレイルの近く

Thank you for your wonderful review, Zachary! We're so glad you enjoyed the great location and had a smooth check-in experience. It was a pleasure hosting you, and we appreciate you choosing to stay with us. We hope to welcome you back again on your next visit!

Thanks for staying! Hope to host you again

Adnana- So glad your family enjoyed their stay at the Hawks Bay Chalet. Hope to host you again. Frost Cabins

Thank you for staying with us! We enjoyed hosting you and appreciate your kind review. We look forward to the time when we can work again with you in the future. Safe travels.

Thank you for staying with us! We enjoyed hosting you and appreciate your kind review. We look forward to the time when we can work again with you in the future. Safe travels.

Thank you for staying with us! We enjoyed hosting you and appreciate your kind review. We look forward to the time when we can work again with you in the future. Safe travels.

Grant- Thanks for reviewing your stay at Hawk's Bay Chalet. The pool table does have a single, small tear in the felt. We've alerted the owner and they are reaching out to repair companies to determine a path forward. We also noted that the hot tub was in "Sleep" mode when our maintenance tech arrived after your departure. Instructions on how to put it back into "Standard" mode were provided in your guest book, and if you would have called, texted or emailed, we would have happily walked you through how to get it back into the correct heating mode. Glad you had a stellar time, though! :-) Thanks, FrostCabins.com FrostCabins Vacation Rentals

Tara- I paid to have the pictures on the site taken last year (summer of 2022). Note- it looks quite different in the winter than during the summer. The house has normal wear and tear and is not brand new, however. Your review requires some context and is misleading. Your stay coincided when there was 4'-5' of snow on the ground and immediately after one of the snowiest two week periods in history. There were a number of buildings in the area that had so much snow that roofs that never leak, leaked, and many were damaged and/or failed. I was alerted this home had an area of the roof where an ice dam had formed and water dripped in, unnoticed for possibly a week, through the smallest bedroom's sidewall; where the floor meets the exterior wall. When I was made aware of this problem, I called a company to remove the ice from the problem area and put a fan in the room to dry the subfloor and carpet. Your group was given the choice to relocate to another home, but indicated you didn't need that extra bedroom and would be just fine as it was a minor problem. Wet carpet certainly does smell bad, so I've schedule a company to entirely replace the carpet and pad with new brand flooring. I'm sorry to hear that you discovered some dirty dishes. Unfortunately, I imagine this is due to guests sometimes putting dishes away without being completely clean, so I've ask the cleaner to check them between stays.

MaryLou- Your numbers are off. You did not pay for 3 days; you paid for 2 nights. The home was listed “for sale” during your stay, which had no impact on you. The driveway camera shows you arrived at 3:39 and went inside, as the cleaner departed. Therefore, you were able to check-in early. This home is not listed as handicapped accessible, but it does have 2 beds on the main floor, as well as a full bathroom. There are blinds on the bedroom downstairs, but not in the den. No work was done to the HVAC prior to your arrival (none was needed), so I’m unsure of what cap you “heroically” replaced, but it must’ve caused the loud issues you referred to, as we had to dispatch an HVAC repair tech after your departure to repair whatever you adjusted. We have an amazing crew to fix things and we’d prefer you reach out to us when there are questions during your stay.