無料のWi-Fi、Netflix、Logfireを備えた、超広々とした納屋の改装

Hi Toby, Thank you for your review. I’m very pleased to hear that you enjoyed the positive aspects of your stay — it truly means a lot. I sincerely apologise for the issue with the shower. I’m happy to let you know that this has now been fixed and is working perfectly. For the benefit of future guests, we are also in the process of upgrading the furniture and bedding. Additionally, I will make sure to instruct the cleaners to pay closer attention to the issues you have raised . Thank you once again for choosing to stay with us — we really appreciate it. P.S. When convenient, could you please return the tub of paint, as it belongs to the painter?

Hi I am sorry to note that there were certain issues with our property which prevented you from enjoying your stay to the full. Please accept my apology. The barn was scheduled to be painted and decorated few days after your stay. It's all done now and it looks all new and gleaming.!. I'm sorry about the upstairs bathroom. I have instructed the cleaning team about it. I am glad you could use the downstairs shower. Going through your review, I could not help but notice that there are no positive observations at all. All reviews ideally should have a mixture of positive and negative points. Not too long after your stay, one of the guests from a different website posted the following review "our stay here was fantastic! the location is the perfect scenic retreat for a quiet and relaxing night by the log fire. the pool table was a great source of entertainment and the sofas couldn’t have been comfier to lounge on. the whole property is beautifully maintained and the animals in the surrounding fields were amazing to wake up to in the morning. definitely recommend for a great, peaceful night away from home with friends." I am not suggesting that your experience was anything similar to the above. I am merely stating that a few positive observations would have long a long way In making your review well balanced. Once again, I apologise for the shortcomings. We have taken necessary steps to avoid a recurrence. Thank you

Thank you for your feedback regarding your stay at the converted barn. We were sorry to hear of your recent stay not being as you expected. We want to improve the quality and standard of service we provide to ensure a positive experience for our guests. We have taken your suggestions on board and we are in the process of buying a new six seater dining table. We are also buying a new washing machine/ dryer for the exclusive use of our guests. I am pleased to inform you that we have attended to other deficiencies that you have highlighted. We very much look forward to welcoming you again in the future.

Hi Bill I am sorry to learn about your concerns. Please allow me to address them one by one Regarding your inability to locate the property, my suggestion is that you follow the directions sent to you prior to arrival. Instead of wasting an hour looking for it, you could have contacted me for help. Thank you for your suggestion regarding the fans which I have taken onboard. The laundry is in the closed garage and not in the car port. It's in a clean setting behind the garage doors. You only had to ask for its location instead of guessing. Again, communication is the key here. Thank you for your observation about the upstairs shower. I will look into it. Just to clarify, there is an additional shower downstairs. I am a bit surprised to note that you have not mentioned any positive observations in your review to make it balanced. Be it the location, spacious barn and patio, various animals in the paddock and the variety of board games to keep the family happy. Once again, apologies for the short comings and thank you for your suggestions.

Dear Keighley Thank you for your review. I am sorry to hear that you couldn't fit in the door in your wheelchair to get into the bathroom. Please accept my apology. We have taken your feedback onboard and decided to make our property suitable for wheelchair users. I also note your feedback on downstairs bedroom. Currently, we have a sofa bed in the lounge which is accessible to wheelchair users. Nevertheless, you have made an important observation and we have decided to act on it. We are adding a bed room downstairs and making the whole property suitable for wheelchair users and other guests who are differentially able. It should all be ready by spring 2023. Once again, sorry for the shortcomings and thank you for your very useful feedback.

Hi Adrian I am glad to know that you enjoyed your stay. We normally do not supply logs in the summer months unless requested. Sorry about the dish washer tablets. Cleaner must have forgotten! Thank you for staying with us