ワーキングヒルサイド・シープ・ファームにあるファミリー＆ペットフレンドリーハウス

Hi Gunter and Silke Thank you very much for your kind review and we are delighted you enjoyed your stay with us. You were certainly very lucky with the glorious weather you got during your stay and you thank you also for leaving our cottage so clean. You were perfect guests and are most welcome to stay with us if you return to Ireland. Kind regards, Gillian & Mike

Thank you for taking the time to review our cottage and I would like to take this opportunity to respond to your points. Firstly the house is a 1930’s cottage that we have been renovating every year and the kitchen was replaced entirely in the new in March 2019 and it is an ongoing project as we strive to improve it every winter. With regards to the hot water issue. There are three ways to heat the water, the immersion, oil heating and the stove which we supplied starter pack logs for. In our rental agreement it informs our guests of the additional costs for both oil and electricity. In relation to the towel rails for hanging your towels we have a clothes horse which holds up to 16 towels which was put away in a different shed by a previous guest but we located and have replaced it. In addition to the clothes horse there is also a tumble dryer in the kitchen. The hanging of the towels in the kit hen is a welcome tip as when renovating the kitchen we forgot to put the towel rail back but will rectify this immediately. I have put a mirror in the smaller bathroom and will organize storage for toiletries also. Having inspected the broken toilet brush I have also replaced these having discussed it with out cleaner. However I would like to point out that I checked every single window in The house today and didn’t find a trace of mould. With regard to your final point about the wobbly kitchen table you will notice that the table is on a natural Valentia slate tile and requires very slight adjustments at times to balance the table. We pride ourselves in communicating well with our guests and as we said on check in if there were any issues to contact us without hesitation. We live on the farm and many of your genuine issues could have been rectified immediately leading to a more pleasant holiday for your family. As you said in your response we were more than flexible with your booking as you had to change your arrival date due to Ferry Bookings and we gave you a €70 reduction. Your total bill for Oil and Electricity was €13 for your stay. We welcome recommendations from all our guests and are continuously striving to improve our service but feel a little frustrated when on check out we asked if you were happy with the holiday in our house and your only complaint was the poor weather ( which of course we have no control over ) . We feel better communication would have certainly lead to more enjoyable family holiday for you all. Gillian & Mike