8/10 (良い)
Holy K.
2024 年 12 月 8 日
Weekend Retreat
My group and I enjoyed our weekend, it was my first time staying at a resort hotel. The accommodation was great but with one exception. There was no elevator in the building and I had made it known during my reservation that I would have some people coming with me that was physically challenged and I would need a ground level I was told by the Property Manager that I could request one at check in. Even though I arrived early and was allowed to check in early I was told that the only thing left was a 3rd floor. I feel that I should have been told from the beginning that there wasn’t any way to accommodate handicapped people who are unable to walk up the steps. . This presented an issue that could have been avoided. The other issues were minor room.
Holy K.
2024 年 12 月に 2 泊滞在