The person who we booked with, Adriana Prata, was very responsive. The result was amazing and perfect for a family with three kids, ages 10, 14, and 15. Our room was beautiful and we were lucky that the second day we were there an Oceanview room became available so we were able to switch rooms at no cost. The view is amazing, we had a 7th floor view of the pool and the ocean and I just could not stop looking at the view! Everyone at the resort was extremely nice and the grounds are beautiful. The workout center was very impressive, and we loved to to go the swimming pool swim up bar, and my kids, husband, and I absolutely loved the lazy river! The nice thing is the palapas on the beach here are free, and should you want to do water sports or go to nice restaurants everything is very close by. Highly recommend!!!!