I was Not booked in Mayan Palace Nuevo Vallarta with a master suite. I was placed in the Mayan Palace in Pourto Vallarta in basic tiny room facing a tennis court 30 minutes from the requested hotel. The Hotel did little to nothing to help my situation so I left and roomed in another location.
Joshua L.
2019 年 2 月に 7 泊滞在
2/10 (非常に不満)
Frank C.
2022 年 2 月 19 日
良かった点 : チェックイン
気になった点 : コミュニケーション、ロケーション、掲載情報の正確さ
Misleading Ad
We were very dissappointed with this stay. Expecting a small suite we were stuck in a single room with very basic furnishing not even a chair to sit in the room or on the balcony. VDanta segregated guests restricting use of some facilities to those paying more. The food and drink outlets were very pricey and not very good certainly not meeting five star expectations. Overall a miserable experience!!