We arrived late on the 11th about 6pm and could not get in, it was over 100 and I had a 90-year-old and 77 yr. in the heat for well over an hour before getting a new code to get us in the house. Next, we could not get the tv to work in any room, and again when I contacted c/s for the 3rd time I was told the tv guy or people will contact us directly, but no one ever came. My husband figured it out, or the office turned on the wifi?? Then the pool guy shows up on the 2 or 3rd day and puts heavy chemicals in the pool and tells us we cant get in for 24-48 hours???WTH?? It's over 100 degrees, why did they not wait till first thing in nthe morning? Late in the afternoon, after everyone is fried, We planned a pool bbq for that day! Thanks, your pool guy did this twice in the 10 days we were there, Did I mention that upon finally getting in and my grandfather spilled somewater on the floor in the kitchen and when my ma in law wiped it up her rag was black!! So nasty!! My mom in law washed the kitchen floor that night, she said she could not stand it. Everyone wore socks in the house, due to black feet!! Very disappointing, and no Blankets on beds, sand in the master bed in the sheets the 1st night, master bed would fall if you roll around too much, then have to wake someone else up to help fix it in the middle of the night! The Pool when we could get in it was the saving grace for us!! Without that pool, we probably would have cancelled everything. I dont know if we will ever trust r