Rating Details:
The property manager was very unhelpful.
The vacation rental was very clean.
I was very happy with the location.
I was somewhat dissatisfied with the condition of the vacation rental.
Overall, I do not recommend this vacation rental.
Reviewer Comments:
This was our second year at the Lookout for the 4th of July and this experience wasn't great! Our A/C was broken so they provided portable units for some of the spaces, but not all. They hooked one of the units up incorrectly so it just blew hot air in a bedroom and didn't fix it for THREE days despite MANY phone calls. The units were VERY bulky and VERY loud!!! This isn't an overly roomy home so they were very cumbersome and quite disruptive. The Lookout gave us a nominal discount for our stay but in our eyes it wasn't nearly enough for the numerous phone calls we had to make, the noise level, the amount of technicians in and out of the home for the first four days of our 6 day stay! Overall REALLY disappointed with management as I left a message on the general manager's voicemail, never called me back. Left THREE messages with the office for the manager to call me back, never did. Not at ALL the type of customer service you'd expect when paying $800-1000 a night. All in all....service doesn't match the price point!!!! It is a cute home, well decorated, however lacking closet/storage space. There is a pantry off the kitchen but it is locked so the only space to store a weeks worth of food is on the counter. The closets in the upstairs bedroom are these teeny cubby-like units. My husband is 6'8" so he literally had to bend in half to retrieve anything from the closet. All in all, we left very disappointed with our experience. Lookout management you can do better!!!!