When we first arrived at this destination, we used the codes given to us for the entrance gate, but it did not work. We had to call and wait for them to reset the code. The front door code did not work either.
The house was nice and there were plenty of amenities. However, there was no horseshoe area so to say. The horseshoes were buried under the dirt. There were water balloon remnants all over the backyard and trash in the bushes. In addition, as you sat in the jacuzzi or pool at night, rats would run through the bushes. The property management stressed how important it was to be quiet during certain hours, but that did not go for the gardeners or maintenance being done everyday at 7am. The blowers were faithfully run almost all day. At one point, they were using a chainsaw for an extended amount of time. This was everyday
The last frustrating thing was on our last day, the pool man came at 12pm. He should have come after the last occupants left, the pool was cloudy and dirty, but it was hot and we just wanted to get in. We were then unable to use the pool for an hour after he left. He was there for an hour. While the pool guy was there the gardener came. The property strictly forbids smoking, which is essential for my daughters health, but there he was in the backyard unannounced smoking. We were wanting to use the pool and he wanted to blow the debris, mow the lawn, hedge the bushes. It was a complete invasion of privacy. I immediately called the property manager and her response was they are trying to reach him, 3 hours later he was still there. He finally left when we asked him to stop. However, when he left, he left the side gate wide open and the front gate to the house wide open. The side gate was propped open with a rock. We had kids there and the security of the house was completely gone. I texted the property manager about this issue and my concerns, I even sent her pictures, she NEVER acknowledged or responded to my concerns. Needless to say our last day was not our day, it was the gardener and pool man's day. It would have been great if they would have at least acknowledged our concerns. Not staying here ever again. Besides, the ridiculous amount of owner fees is absolutely not worth it.