When we arrived to check in at 5, the condo had not been cleaned. Beds were unmade, bathrooms not cleaned, kitchen not wiped down, food in fridge, trash in bins. We immediately called Vacasa, the property manager, and while we eventually got through to a person we could not get a clear answer as to whether they were going to send cleaners that evening. We called a couple of more times and got a number of apologies but no clear information. Finally cleaners showed up (2 1/2 hours after initial call) and 3 1/2 hours after we first arrived we were able to move in. Other than the problems with Vacasa, the property itself was very nice, updated, well stocked, with a good location by the river.