Check in was very easy and quick. Room was dirty found dirty underwear on floor wrappers on floor hair all over bed. Hot tub had hair in it. Towel had what looked like blood stain on it. The fire place made a loud noise and the cable tv had stations that were frozen and didn’t work the whole weekend. The staff on site did everything they could to help and we appreciate that very much. But those were problems that should of never been a problem if someone was doing their job and the room was taken care of.
Luis F.
2021 年 2 月に 2 泊滞在
宿泊者限定の口コミ
2/10 (非常に不満)
Tom
2023 年 7 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Absolutely the worst customer service I’ve ever experienced. We booked a room for 5 nights for much needed vacation. Checked in late and went to bed. Our bed sheets smelled funny and in the morning we discovered they had blood stains on them and hadn’t been changed by housekeeping from the prior users. I went to the front desk and asked if housekeeping could please change our sheets. The front desk manager “Maddie” said we would have to pay for housekeeping to come in as they don’t have housekeeping every day. This was after I stated they were dirty. I asked if we could have a refund for the first night and she said it’s too late and we “didn’t let them know early enough”. I asked if they cared we were not satisfied with the service and they wouldn’t say “yes”. We have been there twice now and will not be going back. Run down facility plus horrible service AND expensive price. We will be going back to Campbells where they are more customer driven.
Tom
2023 年 7 月に 5 泊滞在
宿泊者限定の口コミ
8/10 (良い)
Miranda D.
2022 年 3 月 1 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Nice little place
Thank you for the stay in this cute little place. We enjoyed the view on the water and feeding the ducks! The tub was great and no need to worry about it not being hot enough!! Only complaint was the cable didn't connect the second night and we couldn't figure it out.