2/10 (非常に不満)
Tom
2023 年 7 月 18 日
気になった点 : 清潔度、設備とサービス、施設のコンディションと設備、コミュニケーション
Absolutely the worst customer service I’ve ever experienced. We booked a room for 5 nights for much needed vacation. Checked in late and went to bed. Our bed sheets smelled funny and in the morning we discovered they had blood stains on them and hadn’t been changed by housekeeping from the prior users. I went to the front desk and asked if housekeeping could please change our sheets. The front desk manager “Maddie” said we would have to pay for housekeeping to come in as they don’t have housekeeping every day. This was after I stated they were dirty. I asked if we could have a refund for the first night and she said it’s too late and we “didn’t let them know early enough”. I asked if they cared we were not satisfied with the service and they wouldn’t say “yes”. We have been there twice now and will not be going back. Run down facility plus horrible service AND expensive price. We will be going back to Campbells where they are more customer driven.
Tom
2023 年 7 月に 5 泊滞在
