Wish I never had to write this, it was as advertised “Exceptional”sadly it was not. Checkin process, personnel were polite & professional. Sadly house cleanliness & upkeep was deplorable. Arrived, carpets were vacuumed but frat-house filthy. Asked of last deep clean, got no answer. Bannisters sticky & grossly dirty. Got simple green, spent hrs scrubbing 4 floors of bannisters, chairs, sofas, theater loungers, door knobs, pool cues, any surface guests touch. Broom broken IN HALF, bristles fried no dust pan or mop. Couldn’t find vacuum, maint. brought new broom, mop, vacuum. No pillow cases for all guest pillows, nor towels washcloths, bath mats for slippery showers Child got sick, no spare linen at all to change. Washer worked, not Dryer impacted w 4 cups hardened lint, got out with BBQ tong& knife, duct disconnected from wall. Guests got 1 towel, 1 set of linen no working dryer???“Gourmet Kitchen” wasn’t. Large gas range tilted extremely, held pans to keep flat. 1 knob/stem for griddle broken off. Microwave filthy, Ice Mach bran, Fridge excellent Pans cheap, not scrubbed, did myself. Flatware not match nor enough forks & spoons for 16. Maint. brought new flatware. Cooking utensils everywhere. Too few serving or mix bowls. Coffee mach broken, Maint brought new. I organized & cleaned entire Kitch. Pool table ripped,dead bumpers, bunk bed not bolted together Maint fixed, No Hangers in master, hot tub panel not wrk. Smoke alarm battery chirp at 1:30AM. NIGHTMARE vacation 4 me