6/10 (普通)
Bahar S.
2022年12月28日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Disappointed
Due to the historical ice storm, we had asked to rebook this property for another weekend. StayDuvet refused . When we got there , within a few hours the pipes had frozen and there was no running water for 2.5 days in one of the units . This is what we were trying to avoid . They couldn’t get someone out there in that time period to fix it . As you can imagine , it’s not great to show up to a property when half of it was unusable for more than half of the trip. When someone finally did get out to the property , he was helpful. Communication with managers was delayed (we couldn’t even speak to someone with decision making power for 48 hours) and terrible even prior to arriving to the destination .
The property has some pluses. Spacious bedrooms, comfortable beds, and lots to walk around to . Good parking spots behind the house . There are a lot of stairs so if you have an issue with someone using stairs , be aware.
Overall, we were disappointed with the service .
Bahar S.
2022 年 12 月に 4 泊滞在
