We are Siesta Key visitors for a few years now. We chose a "luxury" property for the first time. The pics and property look amazing. To our dismay, our stay was not only problematic, but very disappointing. Management was poor as is the condition of the property. Management company website states "They inspect & meet guests within 24 hours of arrival, walk you through the home and show you how to use the systems in the home… Each manager is assigned to specific homes, but all work as a team in the event one team member is off work and an issue arises..." First, no one met us. Second, if a proper inspection had been done, they would have noticed that the pool was disgusting - green and cloudy, deck area full of algae, the only glasses in kitchen were 4 cheap warped plastic cups (one cracked) and two mismatched glass cups. That night we find that there is only one trash bag, no dish towels, no washing detergent, no coffee filters, no cleaners for the counters. We called our property manager and she returned the call and said they don’t supply any of these items. Just a "basic" starter kit until you can get to the store. We also find a clogged toilet and a closet door completely broken/unusable. Some blinds don’t work, the closet doors throughout are old & screech upon movement and are hard to open and close. Our manager’s sparse responses we found a bit aloof and dismissive (she was out of town...). We are also told that with all the rain, it’s hard to keep the pool clean, in the meantime, the pool on the property next door is crystal clear and blue. We spent 3 of the 4 days without the use of the pool. After back and forth, we were livid and ended up at the office. Jenn went above and beyond to correct the situation (incl. bringing proper supplies which she told us most should have been there). We really did appreciate her efforts, but spent 3 of the 4 days without being able to use the pool and our vacation pretty much ruined. This home is outdated and should not be classified as “luxury”. Most “regular” rental properties have always supplied the basic needs. This property has substantial owner and other fees. I would think providing a box of garbage bags, a couple of small boxes of single use detergent and decent glassware would have shown consideration for your guests. Lastly the nice game rooms on the website are part of the garage-smelly humid rooms with no air conditioning. We won't be back here anytime soon.