The property, location and responsiveness was excellent but some things need a little updating. I recommend bringing your own streaming devices. Also, if you go to the winery know that you cannot get back into eagles nest thru the same gate you initially went thru. There is a road out but you have to leave the community then re enter through the main gate. I only say this because we panicked a little but the agency was very helpful with guiding us out.
Mary P.
2023 年 5 月に 6 泊滞在
4/10 (不満)
Matthew D.
2023 年 4 月 17 日
良かった点 : 清潔度、ロケーション
気になった点 : コミュニケーション、掲載情報の正確さ
Avoid this place and Blueridge Mountain rentals - abysmal
Arrived in the evening to find the Direct TV hadn't been connected properly. The grill was ancient, with no working ignition, which Blueridge Rentals knew. The solution was to drop off a lighter the next afternoon that we had to use to grill. The grill itself was so old that the owners had written the temp settings in marker on the knobs. Its a health hazard! It didn't even cook evenly when it was finally lit. The upstairs outside fireplace wasn't working as the pilot light was out. When it was fixed the next day, we found the timer switch was broken and the fire had been on all night. Again - its a health hazard. With two young kids, this was an issue and we had to constantly call the management company to get anything done. We were constantly fobbed off and when they finally got someone to come and look at the issues, we had to go back to the property as he didn't have a key. The guy eventually let himself in via the garage. The place was probably nice when it was built 20-odd years ago but hasnt been updated since. The kitchen is full of odd pots and pans that look like someone's old cast-offs, the cooking utensils are also old (blunt knives, etc), had barely enough wine glasses for two adults and again they looked as if they were bought in a second-hand store. Dishwasher was old and only the top half worked which we found out was a complaint made some time ago by another guest! Can't be bothered to list anymore of the issues but haven't been contacted by Customer Service and when I emailed to complain, they merely fobbed me off with an email saying they had forwarded my complaint to the same woman who was unresponsive in the first place (Linda). Wouldn't trust these people ever.
Matthew D.
2023 年 4 月に 4 泊滞在
10/10 (非常に良い)
Jessica B.
2023 年 3 月 20 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Great property
This cabin is huge but still cozy. Great layout for a bigger family. Our teen loved having her own master suite. Our younger children enjoyed hide and seek around the home. The owner called us about a critter issue after hearing about it from the rental company (it is the mountains after all) she was very kind and concerned. The rental company, however, was a little frustrating. We asked to extend our stay and was told the property was available. We made plans to do so and then found out from the rental agency that it actually wasn’t possible. Very annoying after hiring a pet sitter and rental vehicle ( needed AWD) for extra time. We got snowed it for a day and we couldn’t have asked for a better place to be stuck. Gorgeous views and great family bonding.
Jessica B.
2023 年 3 月に 5 泊滞在
10/10 (非常に良い)
Karla Patricia D.、Coral Springs
2023 年 2 月 21 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Beautiful Mountain Top Home
Amazing home, more beautiful than the pictures... Well equipped with everything we needed, especially in the kitchen... This home is located far up on the mountain with great views. Most beautiful home around and Def need 4x4/AWD if snowing. We had a wonderful time and will be back. Highly recommend.