4/10 (不満)
Paula F.、Winterville, NC
2024年2月1日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Worst rental experience
We are the type of guests who understand that things happen. So, as long as the host responds & resolves issues promptly, we will never mention it again, including in our review. That has always been our experience with past hosts. But the host for this property responded to say that issues will be resolved but didn't follow through. So I had to follow up multiple times. Finally, I had to contact VRBO to report the issues & even then, not all of them were resolved. The most significant issue: We killed several cockroaches inside the house & we asked the host to provide pest control services to address the issue. I followed up with her multiple times only to be told that she was waiting to coordinate her husband coming to spray with a required inspection with the city. I was in complete disbelief that she would leave her guests hanging with a cockroach problem because it wasn't convenient for her/her husband. While the roach issue was the worst, we also experienced several broken things: beach chairs, beach wagon, dishwasher handle, bathtub knob, ceiling fan (no pulls), as well as holes in the walls. Finally, the house was dirty & in desperate need of a deep cleaning. While the location is great, there are much better options...
Paula F.
2023 年 12 月に 32 泊滞在
