Rebel Ridge Retreat by Destination Big Bear : Gorgeous Mountain Views Backing to Nature Preserve in Eagle Mountain Estates! 2 Master Suites! Hot Tub! Pet Friendly!
Rebel Ridge Retreat by Destination Big Bear : Gorgeous Mountain Views Backing to Nature Preserve in Eagle Mountain Estates! 2 Master Suites! Hot Tub! Pet Friendly!
Great sized place for a larger group. Cannot beat the location.
Daniel B.
2020 年 9 月に 3 泊滞在
8/10 (良い)
JUNE H.
2024 年 7 月 28 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Not quite as described…
Beware, there are only 3.5 baths, not 4.
The hot tub probably hasn’t worked in years and not not disclosed as inoperable prior to arrival and then only when I called.
There is no high chair although they were really not ce about delivering one.
Some spider webs and showing some wear and tear throughout. Many of plugs in the kitchen don’t work.
JUNE H.
2024 年 7 月に 5 泊滞在
2/10 (非常に不満)
Elaina G.
2021 年 7 月 26 日
良かった点 : チェックイン、ロケーション
気になった点 : 清潔度、コミュニケーション、掲載情報の正確さ
Falsely advertised and filthy
This cabin was advertised as having four showers, it does not. Much of the furniture both indoor and outdoor was broken. The property management company did a terrible job in keeping this cabin clean. I would not recommend booking this cabin.
Elaina G.
2021 年 7 月に 2 泊滞在
6/10 (普通)
Ryan D.
2020 年 8 月 24 日
良かった点 : ロケーション
気になった点 : チェックイン
Great, but not as nice as the pictures
Our stay was amazing because it was my closest friends and family celebrating my 30th bday.
However, the house is not nearly as nice on the outside as the pictures. Fading paint, missing shingles, dirty windows, cob webs on all the outdoor lights, dirty jacuzzi, etc. I will say it’s an awesome location and the neighborhood was gorgeous but close together.
The inside was nice and spacious, but it was the little things that frustrated our group. Dirty dishes because renters are required to clean them, stained carpets, the pullout sofa was broken prompting us to have to have adults share a room with a bunk bed, and the internet was spotty at best. Not huge things but little details that added up - especially when the company asks you to check in late and leave early (mid trip) so they can “clean” more.
Communication with the rental company was some sort of automated text service that kept sending the same messages over and over. Nobody ever called to politely ask if we could leave earlier for cleaning, they just sent a text. People did respond to my texts back, but they couldn’t receive picture messages of the details above so it didn’t matter much. They also sent us a WARNING email prior to check in that if we made a noise outside past 10pm that we would be fined - not really a fun message to receive, seemed more like a threat than a professional question of courtesy.
Overall, for the amount we paid, I’d say we expected a little more for our money. But we did have a great weekend taking a boat out on the water.
Ryan D.
2020 年 8 月に 2 泊滞在
10/10 (非常に良い)
Rommel V.
2021 年 11 月 15 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Big bear sta
Thanks
Rommel V.
2021 年 11 月に 2 泊滞在
8/10 (良い)
Derek Y.、Redondo Beach, CA
2021 年 4 月 12 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Castle Glen Lodge
Overall, a spacious cabin in a great neighborhood; slightly outdated and in need of some much needed maintenance (the igniter for the stove didn’t work, the furnace on the bottom floor wouldn’t turn on, faucet in the upstairs shower broke, there was lots of trash outside, etc.). The biggest complaint was on the exterior of the house which is dire need of some wood repair and a massive paint job. The hot tub was old but nice and had a great view. Pool table was fun. Beds were comfortable. Would stay again only if nearby locations were taken.
Derek Y.
2021 年 4 月に 3 泊滞在
10/10 (非常に良い)
Jaime T.、Ladera Ranch
2020 年 12 月 28 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Beautiful & Accommodating!
Fabulous home! It accommodated our family just perfectly. Everything was well stocked, worked perfectly, and very clean. The neighborhood / community is gorgeous with breathtaking views and in very close proximity to grocery stores, etc. I cannot wait to go back. My family and I had a wonderful time -- cannot wait to go back!
Jaime T.
2020 年 12 月に 2 泊滞在
6/10 (普通)
David E.
2020 年 12 月 5 日
良かった点 : 清潔度、ロケーション、掲載情報の正確さ
気になった点 : チェックイン、コミュニケーション
Good Property, terrible property management company.
This property is managed by Destination Big Bear. While y the property is very nice, the communication by the property management company was not. Their arrival instructions failed to include the property address or mention that check-in is at the property management office. I found the address using Google maps and the picture of the front of the house on VRBO. We didn’t know we had to go to the property management office until I called a half hour before arrival asking for the lockbox code. I then had to ask them to give me the property management address. By the time we got to the office our infant child was in meltdown mode from the extended time in the car and our dogs were restless. I was the only guest at the office upon arrival. I was greeted by one worker on the phone who asked me to wait while he finished his call. 10 minutes later he was done. Then I said “No big deal but the instructions didn’t say anything about coming here.” His response - “That’s okay”.... Then he texted me a link to the check-in contract and upon completion gave me the lock-box code. So there was no real need for us to go to the office. Additionally, the terms of conditions that needed to be signed were different than what is advertised ahead of time. For example, ahead of time it lists quiet hours as 10pm to 7AM. The contract you have to sign on arrival says 9pm to 8am. Very frustrating communication and meaningless hoops to jump through.
David E.
10/10 (非常に良い)
Hailey Z.、Orange County, CA
2020 年 10 月 8 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
Amazing weekend stay!
This place was perfect for our weekend getaway! The house has a really nice open floor plan which was great for our party of 8. There was plenty of space for everyone and the location was perfect. The house could have used a little more cleaning and the excessive emails/texts from the property manager about noise warnings (I probably was sent 4 messages) were a little obnoxious, but we would come back for sure!
Hailey Z.
2020 年 10 月に 2 泊滞在
10/10 (非常に良い)
Luz A.、Brawley,ca
2020 年 9 月 1 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great for entire family
This place exceeded my expectations. Everything was great, clean, roomy, great views, close to everything. I will definitely come back
Luz A.
10/10 (非常に良い)
Kyle C.
2020 年 8 月 17 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Great place
Loved the house. Had a great weekend. Only small annoyance was that the key box wasn’t placed in an obvious location and the booking office didn’t know where it was so it took a bit of a search.