新しいリスト！ 共有プール付きの家族向けの家、ゴルフ、ビーチへのアクセスなど

Thank you for sharing your feedback. We appreciate you taking the time to let us know about your experience. Your comments regarding the beds and the overall dated feel of the unit have been passed along to the owner for consideration. Guest comfort is very important to us, and feedback like yours helps guide future updates and improvements. Thank you again for your review; we hope you choose to stay with us again.

Thank you for your feedback. We’re glad to hear the cleanliness met your expectations. Regarding the fireplace, the previous guest had broken the glass and reported it, and we immediately ordered a replacement. As this is a remote mountain location, repairs cannot be completed overnight. The replacement parts arrived just as your reservation began, and we installed the new glass a day after your check-out. We appreciate your understanding and patience.

Thank you for your review, Jennifer. We’re sorry to hear that the dishes were in this condition upon your arrival - please know that this is not the regular standard for our properties! =Sincere apologies for any missteps, as it is never our intention to disappoint. We hope to have the opportunity to better impress you in the future with a much more enjoyable stay!

Bryce, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. We will follow up with the appropriate parties regarding your feedback to discuss preventative measures and ensure the continued enjoyment of our future guests. We hope to have the opportunity to better impress you in the future!

Hi, Alex, thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests. We truly hope we can host you for a more comfortable stay in the future. Thank you.

Hi, Shirley. Thank you for your feedback! We acknowledge that staying at a rental home may have different expectations compared to a luxury hotel such as the Waldorf Astoria. We are pleased to hear that you enjoyed the cozy atmosphere of the house and found it comfortable throughout your 6-day stay. We apologize for any inconvenience regarding the unexpected challenge of the stairs. Our goal is to provide our guests with accurate information about the home to ensure a seamless experience. We attempt to be as transparent with our listings as possible and provide accurate and current photos, amenities lists, and descriptions so guests can make an informed choice about what they are paying for and make the right decision for their needs. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. It is fantastic to hear that our handyman and the cleaning lady went above and beyond to ensure your stay was enjoyable. We appreciate your recognition of their exceptional service and will pass along your kind words to them. Thank you for choosing our home for your stay, and we look forward to the opportunity of welcoming you back in the future!

Thank you for your review, Angela, we're glad the home served you well. We sincerely apologize for the cleanliness concerns you encountered during your stay with us. Our team of housekeepers takes pride in their cleanliness standards, as it is a top priority service we provide for every guest prior to check-in. We have passed your feedback along to our housekeeping staff so they are aware of your concerns and that the compensation you've received has helped to alleviate some of the stress these issues caused your party. We hope to have the opportunity to impress you in the future.

Michael, thank you for taking the time to provide us with your feedback, we hope you enjoyed your stay. We really appreciate you bringing some items to our attention that are in need of some extra TLC. Please know that the sliding glass door is currently being addressed. Unfortunately, due to the area, the wi-fi can be slow at times and is out of our control. The area is also part of an HOA community which is why there are fees and certain parking rules for our guests. WE once again apologize if any of this detracted away from your experience and hope to welcome you back in the near future.

It's disappointing to read you were so unhappy, Keyvan. We wish you had let us know about the lack of cleanliness so we could have sent staff out to correct any oversights. The broken microwave handle and WiFi are being addressed. Thank you!

We are disheartened to read that you encountered issues that kept you from fully enjoying your stay. We apologize that your experience in our home was not the vacation for which you had planned and for which we strive to provide our guests. The comfort and satisfaction of our guests is our priority and the experience you had is certainly not commonplace. Our local manager noted that our team reached out during your visit but was not able to connect with you and we are sorry for the disconnect in communication you felt. The refrigerator defrosting was due to the power outage that affected the region and we are sorry for the inconvenience this caused your party. As you mentioned, being in the mountains, critters happen and cobwebs can rebuild in less than 24 hours after removal, but our housekeeping team has been made aware. Additionally, the team is working with pest control to make sure there isn't any continuing problem with critters in the walls, if that is the case. There are many woodpeckers in the area that make holes so the local team will take a look at this. We shared your feedback with the local team and we appreciate your feedback. We hope to have the opportunity to better impress you in the future and provide an amazing vacation experience.