共有プール/ホットタブ/サウナ付きの居心地の良いコンドミニアム-プライベートラナイ、オーシャンビュー

Thank you, Lorna, for your feedback. We are happy you enjoyed this home. We sincerely apologize for the issues you have encountered during your stay. We'll continue to work closely with both our local staff and the homeowner to make improvements to this home, and we hope you'll give us a second chance to impress you.

Hi Jessica - We are so glad you enjoyed your stay. At the moment, we are working through a very high call and email volume due to the pandemic. This is resulting in longer than normal hold and turnaround time. We are making the effort to continue to expand our team and improve our wait times, and truly appreciate your patience while we navigate this issue. We appreciate your feedback and hope to host you again in the future!

Thank you for taking the time to review your stay with us, we hope that you had a great stay! Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We strive for a standard of excellence in ensuring the home is clean and accommodating for our guests. If there are any concerns or areas in need of additional attention, we hope to be notified so we can make sure any issues are addressed. We look forward to hosting you for a great stay in the future. Thank you!

Thank you for your feedback, Adi. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.

Thank you for taking the time to share your experience, Alexandra. We're truly sorry to hear about the issues you faced with the bathroom and shower during your stay, as well as the frustration caused by the lack of follow-up when you requested assistance. Your comfort and trust are very important to us, and we regret that we fell short in addressing your concerns promptly and transparently. We appreciate your kind words about the hotel staff, and we understand how disappointing it must have been to feel unsupported due to the third-party booking. Please know that your feedback is valuable, and we will share it with our local team to help improve our service and communication. If you ever reconsider, we would welcome the opportunity to provide a better experience. Thank you again for your honest feedback, and I wish you all the best in your future travels.

Gricelda, thank you for your review, we sincerely apologize for the issues you experienced during your time with us. The unit has a washer and dryer for guests to use. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.

Thank you for taking the time to tell us about your stay. We are unable to do a permanent fix for the sliding door at this time but do hope to be able to do so in the near future. Maintenance will be checking the handle and cracked glasses. We hope to see you again!

Hi, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. We are glad you enjoyed the view. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. We hope to get the chance to host you again! Thank you.