We have stayed in this particular condo approx 5 times over the years and intentionally booked this year for my husband’s 72 birthday celebration. As we arrived with our luggage, and for the first time, others staying there notified us that the elevators were not working. So, at that time and every other trip to and from the beach, dinner, etc., we climbed 5 flights of stairs. We received an email from Southern Vacation Rentals offering 40% off additional nights stay. We asked for 40% off for the nights we stayed but no response. So, I called to speak with a representative regarding the discount. I then called the primary contact with Vacasa, the Homeowners Association. Perhaps discounts and refunds are are not granted but with the voluminous communications about our stay, someone could have made us aware, as a courtesy. Apparently, the elevator had been out for several days prior to our arrival and per contractors onsite stated the necessary parts to repair the elevators were on order and should arrive well into the next week. It is unfortunate that maintenance of the property and elevators (not just one) is not maintained for the benefit of the homeowner and the guest. We made a decision to leave after the 2nd night rather than the 3rd. It is unfortunate that we found a particular condo that we traditionally booked and enjoyed but courtesy of notification was absent. Despite the number of hands in the mgmt and charges, the guests should matter.