The staff is welcoming and friendly. Best of all, we truly did have all the "owner" perks. Despite being a large resort, they make each guest feel like they are the priority. Communication of resort information and events was frequent and helpful and responses to questions were quick and courteous. The waterpark was fun and was clean and well-staffed. Be advised, though, this unit is located at the top of the resort, requiring a lengthy drive on winding resort roads to get to your end point. We arrived at night, so it was a tad tricky to navigate in the dark. Since this unit is so far from the main lodge, plan on bringing food and drinks up with you as there are no vending or food options up that way other than ordering a pizza for delivery. This is a great rental to consider if you are visiting Gatlinburg or Pigeon Forge.