Having never used or booked with VRBO before we were a little skeptical about what to expect. Our group (5 adults and 3 children) needed accommodations for Wrestlemania in the NY/NJ area. We also needed it somewhat last minute, as coordinating with everyone's work schedule made planning difficult. We found Sally and Joseph's place in Paterson, that had off-street parking, which was important because we were driving down from Rochester in multiple vehicles. The home also had an open floorplan concept, which with the number of people, is obviously important so everyone was not on top of one another. Before booking and upon booking, Sally and Joseph answered all questions we had, and were very responsive throughout the entire process. They were also very accommodating since we would be arriving between 10:30-11:00pm on Thursday. They MET US THERE when we arrived, showed us the home, and answered any last minute questions we had. That was and is HUGE from a customer service standpoint!!! They also made communication very easy by way of the VRBO app or text. The home was AMAZING. Infact, some members of our group wished they could live there permanently because of layout, updates, and finishes. Everything came together perfectly to make for a great weekend. I cannot thank Sally and Joseph enough for allowing us to stay in their beautiful home. Five stars across the board. We would definitely stay again, and can't wait to go back down again in the future. Thank you!!!