薪暖炉と家具付きデッキのあるSuncadiaの近くの家

Chelsea, thank you for your feedback! We’re glad you enjoyed the location. We understand that comfort is important, and while the couch is a new hide-a-bed, we recognize that hide-a-bed mattresses can be different from regular mattresses. We appreciate your understanding in this regard. Regarding the TV, we have replaced the batteries in the remote, and there are extras available in the kitchen drawer for future use. Thank you for sharing your thoughts, and we hope to improve your experience on your next visit!

Hi! Thank you for your review. We’re sorry to hear that the home was in this condition upon your arrival - please know that this is not the regular standard for our properties. We have implemented a Premium Clean program so we can continue to strive to provide our guests with fulfilling experiences; We apologize for any missteps, as it is never our intention to disappoint. We encourage guests to call our 24 hour Guest Service line to alert us with the issues with cleanliness while in the home so that we can promptly rectify the situation. We hope to have the opportunity to better impress you in the future.

Hi Beth. Thank you for your feedback! We apologize for any misunderstanding regarding this listing. We make every effort to present clear, accurate descriptions of our homes so guests can make informed decisions on their rental choices. We encourage guests to reach out with any questions or concerns before booking, as we are happy to help. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!

Shayla, thank you for taking the time to share such a detailed account of your experience. We're truly sorry for the numerous issues you encountered during your stay and for the frustration caused by the lack of timely and effective response. What you described falls far below the standard of care and service we aim to provide. We understand how disappointing it is to arrive at a property and immediately begin dealing with maintenance problems, especially ones related to safety and cleanliness, like the carbon monoxide detector, exposed staples, and poor overall upkeep. The communication breakdown and the insufficient follow-up, including the failure to send maintenance as promised and the minimal effort to resolve concerns, are unacceptable. We also recognize your efforts to document everything clearly and promptly. You did your part by reporting the issues early in your stay, and we apologize that this was not acknowledged or acted upon appropriately. A simple bag of batteries left at the door does not constitute resolution, and we understand why you would feel that your concerns were not taken seriously. Your feedback has been shared with our team, and we are continuing to escalate this situation to ensure it receives the proper attention. You deserve a resolution that reflects the inconvenience and disappointment you experienced. Thank you again for your patience, and we hope to be in touch with a more appropriate follow-up soon.

We are so sorry to read you found your stay disappointing. We have updated the unit notes to assist our guests in using the thermostat located next to the front door; these instructions are provided in a digital binder emailed our to our guests prior to arrival. We are also working on getting a physical binder in the unit. We have added more dish towels, and there are extra linens in the bedroom closet. The number of towels left is based on the guest count, but we will get some replacements to help bulk up the number. Thank you!

Hi Lena, thank you for your review, we appreciate you taking the time to provide us with your valuable feedback. The home does not offer AC in the amenity. Please always check the amenity list to be sure everything you desire is present. We truly hope we can host you for a more comfortable stay in the future, thank you.

Thank you for sharing your experience with us, We are glad you enjoyed the location. We apologize for the house not being cleaned as thoroughly as is our standard. Please know that local staff is available to assist with any cleanliness issues you encounter while in the home. This home does not offer AC as an amenity. Please be sure to check the amenity list before booking to be sure everything you desire is present. We apologize for the inconvenience and hope we can host you again!

Hi, Leah! We are so glad you enjoyed the deck and the great view of the mountains! However, we sincerely apologize the couch and mattresses did not meet comfort expectations. Please know we greatly appreciate you sharing your experience and allowing us the opportunity to improve by providing your thoughtful feedback. We have made sure to share your comments with our local manager for further consideration, and we hope to see you again soon!

Hi, Korrin! We're disappointed to read your review since we worked diligently to get you back into your rental, including offering to relocate you so you would have a place to stay warm while we did some trouble-shooting. This was an unusual circumstance that has been addressed. Thank you!