Carla, the customer service representative who checked us in was very attentive, knowledgeable and friendly. She also made a special trip to our unit to assist us with technical difficulties regarding our tv. She was kind enough to call the Maintenance Technician, Adam, to our unit also to make the necessary adjustments to our television. The on-site restaurant was great too. We ordered and picked up from it our last night, and was pleasantly surprised at both the quick, courteous service and great quality of the food, despite the long line! We had a great time and will definitely be back. Our only admonishment would be to clean the units better-especially the kitchen. We reclean wherever we stay anyway, but wiped a lot of grime off of fixtures with disinfectant wipes while we were there. Other than that, everything was great!