I gave this 3 stars because the staff was very pleasant and helpful. That being said, the unit we were in Pentouse #3 was not at all as described. When we arrived the unit was not clean. They said it had been cleaned and new sheets were put on the beds. Maybe this happened, and maybe I just have higher expectations? I do know, like everyone else, they told me they are short staffed. My husband is far more lax about things than I am, snd between the kids, him and myself, none of us felt comfortable staying in the space. We did try to make it work. Bought cleaning supplies etc. However the strong smell of cigar in the unit was, as non smokers, nauseating. We were told it was coming from another unit. We obliged with, ok. Yet, there was no way, it was in our unit. It was better when the doors were open but that would then freeze up the air conditioning unit. They did say someone would come with some machine but we had to be out of the unit. We were ok with that. But, just as an FYI, we did not get out in time before the person came. There was no machine, it was a person with a spray bottle. The front desk and management were very responsive and we were able to get refunded for all but one night.