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Please note: Carroll Realty is the property management company chosen by the homeowner and requires that their rental agreement be signed prior to occupying the property. This agreement will be sent after a reservation is made along with other helpful rental info for your stay.
Cancellation Policy:
Reservations made and cancelled within 24 hours will be refunded in full. After 24 hours, our cancellation policy goes into effect. Reservations cancelled 6 months prior to arrival will be refunded in full. If a reservation is cancelled less than 6 months prior to arrival, a full deposit refund less a $100.00 booking fee will be made only if the unit is re-rented for the same time and price, and at a pro-rated rate if only rented for the partial amount. The guest will be responsible for the difference in price if re-rented at a lower rate. We do offer and strongly encourage every traveler to purchase travel insurance as well for an added 10.8% or 7% charge depending on which plan you select. If accepted, the 10.8% travel insurance plan must be paid in full within 14 days of making a reservation or you may add the 7% plan up until 30 days prior to your arrival date or final payment is paid, whichever comes first. Travel insurance covers every guest scheduled to come on the trip. Please call us for more information or visit our website for detailed plan information. Upon arrival, if you do not accept the unit you have reserved your deposit will be forfeited.

Power/ weather related cancellation: Carroll Realty does not issue refunds due to acts of nature such as: weather, road conditions, snow conditions, power outages, or forest fires. Additionally, Carroll Realty will not issue refunds in the event of a pandemic (for example, Covid-19) or acts of nature such as a hurricane. In light of these events, we strongly urge every reservation to purchase one of the two travel insurance plans that we offer. Hurricane season technically runs from June through October, but is especially more prone to occur in our area from late August through early October.