We arrived at the resort on Friday evening Dec 27. At 4 am we received a call that our son passed away. We then checked out of the resort 2 days later to plan for his funeral. The host refused to give us any of our payment to the tune of 2500 for our remaining stay. We thought they could have helped us a little due to the tragic circumstances. The Wyndom manager said they (meaning the host) could have cancelled our stay and booked someone else in our place. The Wyndom Manager was very kind but the host was not.
Michael R.
2024 年 12 月に 20 泊滞在
8/10 (良い)
Susana C.
2024 年 7 月 7 日
良かった点 : 清潔度、チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Good
Good
Susana C.
2024 年 6 月に 7 泊滞在
2/10 (非常に不満)
Wanette L.
2019 年 8 月 26 日
良かった点 : 清潔度
気になった点 : チェックイン、コミュニケーション、ロケーション、掲載情報の正確さ
Bate and switch
We were not given the property we paid for. They switched our resort and did not tell us. We almost did not find our rental because it was at a different resort. We had no way of knowing. They did not even call us back to see if we found the right property. The new property did not have the amenities that the one we paid for had. We are very unhappy. We deserve a refund.
Wanette
Wanette L.
2019 年 8 月に 8 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 8 月 18 日
良かった点 : 清潔度、設備とサービス、施設のコンディションと設備
気になった点 : スタッフとサービス
Liked the amount of amenities but staff was a bit rude. Simple questions got snotty looks. Oh and the ignorant sales people try to shove a timeshare down my throat. I literally almost punched the last guy in the face after I told I was done and he gave me a look like I was beneath him. Except I probably make twice as much money. All of the guests were friendly though. It needs upgrades by far but it’s a pleasant place to stay. Again tell the red head at the marketing counter I was forced to deal with to get a parking pass, she’s a liar!
宿泊されたお客様
2019 年 8 月に 4 泊滞在
8/10 (良い)
宿泊されたお客様
2019 年 8 月 3 日
良かった点 : 清潔度、スタッフとサービス、設備とサービス、施設のコンディションと設備
I think the property offers great amenities such as an indoor/outdoor swimming pool, tennis court, arcade, etc at a very reasonable price. I would recommend it to anyone seeking a great family vacation.
宿泊されたお客様
2019 年 7 月に 2 泊滞在
8/10 (良い)
Daryl W.
2019 年 7 月 8 日
良かった点 : 清潔度、チェックイン、ロケーション、掲載情報の正確さ
気になった点 : コミュニケーション
Very nice community to relax and have family time!!
Very nice community to relax and have family time!!