There were good and bad things about staying here. I’ll get the less positive out of the way. Our unit was downwind of the smoking area, and at certain times of day, we had to close all of the windows or else our room reeked of smoke. The unit we were given was on the lower floor, and we were repeatedly woken up at 4:30 am by what sounded like a herd of elephants above us, and that’s through a white noise machine at full blast. The guest services representative “Jason” was very rude in both encounters we had with him. When my husband called to check out over the phone, Jason said, “gee, thanks” and hung up on him. The master bedroom was right next to a busy street, and the curtains were effectively sheer, so all night, headlights were streaming into the room. The other bedroom was right next to the parking lot, and had similar problems with noise and lights. The beds were not the worst, but they weren’t great.
The positive: There were two bathrooms and bedrooms, a washer and dryer, and the kitchen was very well appointed, including a blender. Pyrex bowls with lids, numerous pots and pans, and a rice cooker. There was laundry soap, coffee, dish soap, and all basic toiletries included and restocked at no fee. The pool towels could be replaced daily, and there were two nice pools with hot tubs on the property a short walk away. The grills were excellent and clean. The lanai seating was very pleasant for meals, and the master bathroom was relatively newly remodeled and very nice. The grounds and housekeeping staff were all very friendly and helpful. There is a basketball/tennis court that is very nice, and balls to check out. We had the option to pay extra for a/c, but didn’t need to use it because the temperature was perfectly pleasant with the fans on and windows open (assuming people weren’t smoking.) There were board games and dvds for check out from the front desk.
Overall, I’d imagine we would’ve enjoyed our experience much more in an upper level room. I think this place would be perfectly acceptable for many people, but we probably wouldn’t choose to stay here again