The only reasons I'm giving this condo 3 stars is #1 the condo is outdated, which the new owner plans to address over the winter, and #2 the reservation process was frustrating, as you either have to pay a refundable damage deposit plus the insurance, or pay the refundable damage deposit plus another refundable damage deposit three times the original - so it felt like I was being bullied into buying the insurance. I rent from the Knolls property owners quite frequently and most damage deposits are only half the amount of this one and no one requires any more. This was misleading, and the only reason we opted for this condo was because we waited until the last minute to reserve one.
Otherwise, my feedback for the management company is super positive! They are very quick to respond and professional!
I think this condo has a ton of potential, but the actual price right now for what you are getting is missing the mark. Outdated furniture and bathrooms, uncomfortable beds, and very limited equipment in the kitchen makes it very difficult to justify the price they are currently asking. Do some research on other Knolls condos to bring this one up to date, and reconsider your damage deposit practices. Also consider plugging the TV in to cable - if your guests don't have Netflix, etc. They have zero access to basic TV.
The Knolls is a great option for a condo rental at LOTO - the amenities here are great!