Mountain view condo with full kitchen and free WiFi

We’re very sorry for the disruption caused by the lack of water during the last two days of your stay. This is not the experience we want for our guests. A refund was issued to acknowledge the inconvenience, and we appreciate you bringing this to our attention.

We appreciate your feedback and have shared it with the property manager and homeowner for their consideration. Thank you!

Thank you for your thoughtful review. We are glad to hear you enjoyed your visit! We regret that the bed was not suitable for your party and appreciate this feedback as an area to improve upon in the future. We hope to host you again soon!

Hi, Neal! Thank you for your review. We appreciate you taking the time to provide us with your valuable feedback. We are glad that you enjoyed your stay with us. I am glad to inform you that the water in our home is safe to drink. We look forward to hosting you for a great stay in the future.

We are so happy you and your group enjoyed the home, Carol! Thank you for letting us know about the TV in the bedroom. We are passing this along to our local staff so they will be able to address this for our future guests. We hope to host you again soon!

We are sorry to hear that your stay was not what you had intended, Lucie. We hope that these items did not cause you to much of an inconvenience. We ask that our guests call into out Guest Service Agents to report any problems they may encounter in the home during their stay. So that we may assist them to make their stay the best possible. We hope to host have an opportunity to host and impress you in the future. Thank you.

Thank you for your review, Tommy. We are sorry to hear you were disappointed with your stay. Both TVs in the home should have basic cable. While we are not sure what the wood piece would be, we will check that out as well. We will also take a look at the showerhead. They are supposed to move freely to prevent broken pipes. We appreciate your feedback and hope to have another chance to impress you in the future.

Thank you for sharing your feedback and bringing some items to our attention that may need some TLC. We have forwarded your feedback to the local staff so they can work to improve the house for future guests. Please know that our guest services team is available 24 hours a day to assist should any concerns arise during your visit. We hope you choose to stay with us again!

We appreciate your review, Susan. We are sorry to hear that you were unhappy with your visit. Our guest service agents are available 24 hours a day and if any issues arise we encourage guests to let us know so that we can assist. We have repaired the tiles and light fixture. The batteries in the remotes have been replaced as well. We will update our guest information with any need-to-know TV instructions. We are very sorry to hear the beds did not suit your preferences. The mattresses are in good working order, but each guest has their own unique preference. We sincerely hope for the opportunity to provide you with another truly special vacation in the future!

Thank you for your feedback, Christina. We understand that cleanliness is of utmost importance and we deeply regret that the home was not up to your expectations upon arrival. This is certainly not the level of service we strive to provide to our valued guests. Rest assured, we have taken your comments seriously and have addressed the matter with our cleaning crew to ensure this is an isolated incident. We hope that you will give us another opportunity to provide you with a much-improved experience in the future.

Hi Carlos, thanks for your visit and your feedback. We are very happy to hear that you enjoyed your time here and will have our local team review your concerns. We hope to host you again very soon.

Hello Amanda, we are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We passed your comments along to our local manager to review and we appreciate guest’s preferences as a means to continually improve. We look forward to hosting your next stay!