ガレージ付きマリーナフロントタウンハウス！ 207マリナーズクラブ！

Thank you for your review and the 5 Stars! Please come again!

Thank you for your feedback! With the help of guests like you we continue to provide the best in accommodations! We have investigated your sleeper sofa concerns and I’m happy to share that the homeowner has replaced it. Thank you for your input!

Thank you for taking the time to share your feedback. We’re glad to hear you enjoyed the pool and pickleball courts during your stay. We do want to note that none of the concerns mentioned were reported to us during your visit. Had we been made aware, our team would have gladly addressed any issues or provided solutions in real time. The windows in this residence are designed to remain closed due to building safety and climate-control standards, which is noted in the property details. The kitchen is stocked according to our standard inventory, and we’re always happy to provide or replace items upon request. Regarding the drains, there were no service calls or reports received during the stay, and all were found to be operational during post-departure inspection. Common-area amenities such as hot tubs and grills are maintained by the HOA, and while we strive to keep guests informed, occasional outages are outside of our direct control. We appreciate your feedback, as it allows us to review and ensure our homes and communication continue to meet guest expectations.

We do understand we can’t make everybody happy with the comfort of the beds. The sleeper sofa is less than six months old so it’s just the typical comfort level for a sleeper sofa. The master bedroom mattress was quite expensive and replaced in 2019. The guest bedroom on the third floor mattress was replaced in 2017 but with your helpful review has decided to replace it again as well as the twins for the trundle beds. Thank you for your input - We look forward to your return visit!

Thank you for your feedback, Timothy. We strive for every guest having a 5-star review and are disheartened when circumstances arise to prevent that. As explained in our email communications, the window blinds are new Hunter Douglas blinds and under warranty so, in order for the warranty to not be voided our maintenance team could not fuss with them...they had to be removed and shipped out for repair as the local company that sold and installed them does not do repairs. As to the other maintenance items we took care of those immediately when you brought them to our attention. The master bedroom mattress is brand new and we were unaware the sheets did not fit properly until you mentioned this after your departure. We now have put in deeper pocket sheets so that will no longer be a problem. The homeowner made a trip to the Keys today to take a look at the squeaky bed and completely agreed with you...they are purchasing a new one immediately. Again...we truly thank you for your feedback. It is because guests are willing to share their experiences and observations and give us the opportunity to address deficiencies and maintenance concerns we consistently earn 5-star reviews in the properties that we manage. We live here...and we care! I am happy to know overall you enjoyed your trip and hope you will return again.