I am writing to express my frustration with my recent stay at your Lake Geneva location. While there were some enjoyable aspects, the overall experience fell far below the standard I expected from a Holiday Inn Vacation Resort.Upon arrival, our room smelled strongly of marijuana. Although staff sprayed the room, the scent returned within hours, and no alternative room was available. Additional issues included a broken, unusable pull-out bed, a loudly screeching bathroom fan, and extremely low water pressure — none of which were addressed despite being reported.Adding to my disappointment, customer service later informed me that no record of my complaints existed.I expected a higher level of care and service, and I was truly disappointed that our concerns were not taken seriously.