The place has potential but it is a bit run down. And the low rating is based mainly on the negative experience I had the first night and the appalling response by the management company. Here's what happened. We checked in late, after 8pm. Whoever cleaned the place put the heat on maximum, so it was around 88 degrees in the condo. After we turned down the thermostat and opened the windows, it became bearable but one heating panel would not turn off. We called the after hours call service and, after one hour, had a call back, telling us that a repairman would be there the next day. That did not help us the first night. The upstairs was uninhabitable, and my tall (6'3") son had to sleep in a bunk bed downstairs. Neither one of us got much sleep that night. The repairman -- very nice guy -- showed up the next day and said, yes, the heating panel is broken and disconnected the wires and put in a work order to fix the problem. I found the reaction of the Big Sky Property Manager appalling. She said, pretty much in those words, sorry, but stuff happens; now the heat is off, so live with it. The Property Manager also said that the pre-arrival inspection did not turn up any problems. I wonder about the quality of such inspections. Besides the heat, two light bulbs were out (dining room, hallway). Ice maker on the fridge did not work. Sauna was also out of order (though I was in no mood to use it anyway). The teflon pots were all scratched up. All in all, the quality of the place was disappointing; the place seemed like a run down rental. That's not what we expected or paid for. It's a shame too, since the place has potential.