This house was far below acceptable. Here is a list of complaints. We requested heat for the pool and the staff never showed to turn it on until our 5th out of 7 nights. The pool was cold. We called before arrival and was assured the pool would be heated. Lies. They dropped the ball. The kitchen table had a chair with a broken leg, there were two empty beer cans left in the gameroom/garage. The water pressure in the showers was about that of an RV. We saw several cockroaches in the kitchen and killed some of them. This was so gross and could be prevented with proper spraying of the home inside and out by terminex, etc. There was a gross dirty t-shirt and small pieces of trash under the living room couches. Staff showed up without notice to do maintenance to a ripped screen over the pool on the 5th day of our sty during the morning and apparently turned on the pool heat. Some animal, a raccoon or rat continuously got into the trash during our stay. Trash left in the can from previous tenants was strung out in the yard by said animal. There were straps on the can but the previous tenants didn't use them. In the kitchen there were limited sizes of pots and pans and no pot holders.
THERE WAS ALSO A VERY SERIOUS SAFTEY CONCERN- Upon arrival every single window was unlocked, several were open entirely. This led my wife and I to do a search of the entire home for potential intruders before we felt the home was safe to stay. Because we began locking windows and shutting them, we noticed that the windows were so incredibly gross. They have dust, soot, and filth all over them. They haven't been cleaned in months, if not years. Finally, the billiard cues were terrible as they had no cue tips on them.
This home has a lot of potential but the cleaning staff are certainly dropping the ball. With some proper cleaning, upgrading of water pressure, and proper maintenance, this could have been a great place to stay.
Things we liked: the size of the home, the pool enclosure, and size of the pool. TVs in every room, some of them smart which was nice to use our Netflix and Disney+ accounts on. The neighborhood was quiet and centrally located. The furniture was generally in good shape. Towels provided were adequate, some toilet paper and soaps provided. Nice to have. The seal on toilets was a nice touch. The freezer, fridge, and cabinets were clean and empty. First aid and fire extinguisher available if needed.