6/10 (普通)
Kristen R.、Exeter, CA
2023 年 1 月 10 日
良かった点 : 清潔度、ロケーション
気になった点 : チェックイン、コミュニケーション、掲載情報の正確さ
NYE annual trip
I booked this home thru the VRBO app. Wasn’t sent any messages about the check in procedure via VRBO. I did receive an email about our confirmation thru bass lake home rentals. Never in that email does it state you have to physical go to the office to file paper work and pick up a key. I called numerous times and emailed with no return. Eventually after our 4:00 check in time someone answered and I was made aware we need to check in at the office.
Also. Via the VRBO site you don’t have the option to opt out of the charge for sheets and linens. It’s $150. If your able to contact the listing agent directly maybe see if you can not be charged. Because the sheets were gross and you have to do all the bedding your self. Nothing is ready to go. I wish I had brought my own bedding. Luckily we brought our own towels because they only supply a few. Power was off. Luckily my husband was able to figure that out. Also would have been nice to have the heater on when we arrived. It was super cold and having small children it wasn’t ideal. Took all night for the house to warm up. But when it finally did. It was super warm! Bass lake rentals was not available on the weekends. We Weren't able to contact anyone when issues come up. Like, the vent leaking in the restroom, where to put trash because they only supply a very small can w/o bungees (they also state that you need to secure it with bungees) So we went and purchased some of our own. Beds are not comfy, some beds people said they were scared of them breaking. With all that said and Rocky start ….positives are it’s walking distance to the the market and the pine resort. Lots of space for a large group, kitchen is supplied with all types of pans, utensils anything you might need. The patio is a nice size, and the three restroom was convenient. With all that said I wouldn’t stay here again.
Kristen R.
2022 年 12 月に 3 泊滞在
