1) We do love this property, especially that we can rent it for 2 nights instead of 1 full week (which would be a deal breaker resulting in no rental at all if 1 week was required).
2) Love the handicap access for our 86-year-old mother who uses a walker.
3) The heater should be working at any time of year; this was a sticking point this year as we had an uncustomary cold weekend.
4) Love the peace and tranquility at LA19. And the puzzles, lol! I apologize for this, but I was not at all impressed with the team.
1) We had trouble receiving confirmation emails and had to go around several times before they appeared.
2) At times, phone calls and emails were unanswered unless I persisted.
3) I informed the team 1-2 days in advance that we would be arriving after hours, and instead of setting up accommodations at the time, they informed me that we would have to call the "day of" for accommodations.
4) I asked in an email about checkout instructions (along with other information); my first question was answered in that email but absolutely NO checkout instructions were given other than the checkout time. The informational email regarding checkout was sent when we were already home; we ended up getting checkout instructions from the cleaning woman who arrived as we were leaving in the morning.
We have used your services several times over the years, and again, I apologize for the harsh language, but I am unaccustomed to the level of incompetence I experienced this year.
However, everyone was extremely friendly and it all worked out in the end. We will likely rent LA19 again as it feels like it's "our place to stay" when we visit the Lake.