家族や友人との休暇にとても魅力的です。

Thank you so much, super happy to hear this 🙏🏼

Hello, thank you for taking the time out to review your stay. It was a pleasure to have you and we would love to welcome you back soon 🌟

Thank you for taking the time to review your stay, we are pleased you had a wonderful time with us. Would love to welcome you back again soon!

Hello, thank you for taking the time out to review your stay. It was a pleasure to have you and we would love to welcome you back soon 🌟

Bonjour, merci d'avoir pris le temps de commenter votre séjour. Ce fut un plaisir de vous accueillir et nous serions ravis de vous accueillir à nouveau bientôt 🌟

Fantastic thank you, happy to hear x

Thank you for taking the time to review your stay, we are pleased to inform you that each guest rooms have been updated with new AC units. Sockets have been replaced in the two rooms that you found them loose (thus occurs from wear and tear due to the amount of bookings we take daily). Would love to welcome you back again soon!

Hello, we are please you enjoyed your stay with us. Thank you so much for your patience and understanding during this difficult time (earthquake). All issues have now been fully rectified, we look forward to welcoming you again 🌟

Hello, thank you for taking the time out to review your stay. It was a pleasure to have you and we would love to welcome you back soon 🌟

Hello, firstly thank you for your review. To clarify you did not speak to the owner and your stay was booked through our travel agency. There was no frustration for your question however the issue was on booking pets you should include this at the time of the booking and therefore the portal will automatically include this in the notes for your booking. It was all agreed in advance and therefore we’re never any issues on our end and all staff based in Marrakech were fully aware of your plans to travel with the dog. We are and advertise as a pet friendly property. In regards to parking the is both on street and off street parking. This is very clear on the villa description so we are somewhat baffled by your statement and it’s the first to our knowledge that this type of conversation was ever had. you felt the week building up to your stay was frustrating since you felt you didn’t get the response you had hoped for, on our part all was good and communication was very clear from the start. You mentioned the term ‘angry’ yet you never spoke to us in person just by message therefore and perhaps there is no tone in text and the way it was said may not have been the way you understood it. Our agents are foreign and therefore their English may not have been as good as you had hoped! Nevertheless apart from the fact you felt that communication was poor we are glad that you enjoyed your stay. Thank you again for choosing to stay with us.

Dear guest. Thank you for your review which we can all vouch was unfair and completely untrue and is merely an act of your continuous aggressive approach to both staff and the agency you made the reservation with. Your reservation cost was for up to 6 people and therefor adding a last min 6th guest was with no added cost, however your frustration was due to the fact that the there was an additional cost to the catering service you requested which is perfectly justified in that the catering was originally booked for 5 guests and not 6. The house staff went over and above to purchase birthday balloons and banners to which again was out of their goodwill at no additional cost to you. In regards to cockroaches, the Amelkis complex is a prestige area and the streets are often treated for these insects. Although the are frequently treated we can’t always guarantee you won’t come accross one, after all you are visiting a country where cockroaches exist. Another statement that clearly reflects your personality. The outside lighting is warm lighting which reflects the calming mood and ambiance of the villa, we are sorry it didn’t match with yours. The hosts are your house staff and therefore unsure as to the comment that the host was on holiday and not contactable. You stated that 20€ was ‘stolen’ on your 2nd day yet made no complaint or mention of this at that time. You tipped the house staff during check out (very odd given they ‘stole’ from you) then days later reported theft which we believe was an act following your rage in receiving an additional invoice for the additional catering needs. It clearly stated in your booking agreement that we take no liability in any losses, we also questioned why you did not use the safety boxes provided? To make such acquisitions towards the house staff without any evidence is unacceptable. Looking at all previous guests history and reviews there has been nothing but praise for the house staff and their services. We would like to point out that again a very last min request was made by you (the night before check out) requesting a later check out which we granted at no extra charge to you. It was in fact you that demanded a refund of £80 and if we declined this request then you would leave a bad review, at least we can can agree on this instance you are a women of your word 🤔 The house staff were extremely anxious at your demands and personality and in all the 10 years they have worked there have never come across such arrogance and rudeness, the felt totally demoralised and undervalued. This was a very unpleasant experience indeed. Having looked through your profile reviews it’s clear you make a habit of this kind of behaviour!

Merci beaucoup

Bonjour, merci pour votre retour c'est très apprécié. Nous sommes désolés d'apprendre que vous n'avez pas pu utiliser la télévision. Le téléviseur est un téléviseur intelligent et vous devez choisir l'application nommée "SmartX2". Vous y trouverez toutes les chaînes dont BienSports. Il est répertorié sur la description "TV" sous les commodités, mais nous avons depuis inclus un manuel d'instructions sur papier à la villa pour éviter toute déception future. Nous ne savons pas pourquoi vous n'avez pas utilisé le système de haut-parleurs, cela reste un mystère car il existe un grand système de haut-parleurs portable Beats accessible à tous. Le personnel de la maison aurait dû être en mesure de vous aider avec ce qui précède. En ce qui concerne la piscine, malheureusement, la piscine n'est pas chauffée et cela est également indiqué sur la description de la villa, nous recommandons aux clients de lire les descriptions/équipements avant de faire leur réservation pour éviter toute déception. Novemebr est un mois d'hiver, la piscine reste donc en moyenne entre 20 et 25 degrés, ce qui peut sembler un peu trop froid lorsque la température extérieure est de plus de 30 degrés. En ce qui concerne la douche, la Villa est un mélange de style marocain contemporain et antique comme indiqué sur la description de la villa, les douches sont construites avec une sensation marocaine et encore une fois, il y a des images de nos douches/salles de bains qui sont visibles sur le site. Encore une fois, nous apprécions vraiment vos commentaires et ils sont importants pour nous afin d'améliorer nos services/commodités. Merci encore d'avoir choisi de rester avec nous, nous apprécions que vous ayez eu d'autres options. Nous espérons que vous choisirez de rester avec nous à l'avenir. Meilleurs vœux

Bonjour, merci d'avoir pris le temps de commenter votre séjour. Ce fut un plaisir de vous accueillir et nous serions ravis de vous accueillir à nouveau bientôt 🌟

Thank you so much for your feedback it is important to us and very much appreciated. We appreciate that you had many other options for your stay and appreciate that you chose to stay with Villa Jude. The Villa is situated in the most prestigious areas and the complex regularly treat the streets to limit insects, yes you are correct that insects are more prone it hotter countries and can appear from time to time. We thank you for your patience and understanding on this matter. The house staff found you and your guests a pleasure to host and we do hope to welcome you again in the future. Best wishes Team VJ

Thank you for your feedback. The house staff found it a real pleasure to host you and your guests and we would love to welcome you back again in the future. We are sorry your experience with Vrbo was not a success. We very much Look forward to your next stay with us. Best wishes Team VJ

Thank you for your feedback, it is very much appreciated. The house staff found it an absolute pleasure to host you and your guests and would very much love to welcome you back again in the future. Best wishes Team VJ

merci pour vos commentaires, il est important pour nous d'améliorer tous les services aux clients. Nous avons beaucoup apprécié votre séjour chez nous et le personnel de maison a trouvé que c'était un moment agréable. Nous serions ravis de vous accueillir à nouveau chez nous bientôt. Meilleurs voeux à l'équipe VJ

merci pour vos commentaires, il est important pour nous d'améliorer tous les services aux clients. Nous avons beaucoup apprécié votre séjour chez nous et le personnel de maison a trouvé que c'était un moment agréable. Nous serions ravis de vous accueillir à nouveau chez nous bientôt. Meilleurs voeux à l'équipe VJ

Thank you for your wonderful feedback. It was such a pleasure to have you stay with us & we are super pleased that you had a great experience & that the house staff were very accommodation. Thank you again & we hope to have you back soon

Thank you for taking the time to review your stay, we are pleased you had a wonderful time with us. Would love to welcome you back again soon!

Thank you, we are always open to feedback and strive to improve on what our guest say. It was a pleasure to have you stay with us & we are super pleased that you had a great experience & that the house staff were very accommodation. Thank you

Thank you Aida... in house catering was new to us when you stayed. We have since updated our menu so there is a broader selection and we now also cater for vegans. Thank you again your feedback is imperative to us. We would love to welcome you back again in the future.

Thank you so much for your feedback Constantine it’s very much appreciated. We hope you will return again in the future. Bast wishes

Thank you Amber, your feedback is much appreciated and we would love to welcome you back in the near future x