8/10 (良い)
Curtis S.
2022年8月2日
良かった点 : チェックイン、ロケーション、掲載情報の正確さ
気になった点 : 清潔度、コミュニケーション
Fantastic Property but Poorly Managed
The location of the property and the amenities of the house are fantastic! The space on the three floors allowed our very large party of 11 adults, two teenagers and two toddlers to gather when we wanted to be together but separate when we didn’t. The private pool and short protected walk to the beach were phenomenal and watching the sunrise and sunset from the second and third floor balconies was amazing.
However, the 3 person cleaning crew assigned to this house could not possibly clean it between 10 am check out and our 5 pm arrival. We found empty bottles and massive dust bunnies under the beds, sheets were not put on many of the beds and there were blood stains on some of the sheets that were on the beds. I would highly recommend adding more people to the cleaning crew of this house!
Additionally, there were numerous maintenance issues that were not resolved during our stay. The dryer and ice maker did not work during our stay despite numerous calls to the property management. These caused added expense (had to buy ice) and inconvenience (we could not wash our clothes). The deadbolt lock and one of the towel hangers on the ground floor doors was also not fixed during our stay.
Despite all of these issues, we still had a marvelous stay. The location, house and amenities are simply fantastic and we had the beach to ourselves much of the time. I would stay here again if the property management adds to the cleaning crew and fixes the maintenance issues.
Curtis S.
2022 年 7 月に 7 泊滞在
